Customer Service Coordinator
Organization Name:
Sacramento Tree Foundation
Contact Name:
Robin Vota
Contact Phone:
(916)974-4303
Contact Email:
Address:
Sacramento, CA
Company Website:
Description, Compensation and Benefits:
Position summary
The Customer Service Coordinator is the first point of contact for the Sacramento Tree
Foundation’s Sacramento Shade and Urban Wood Rescue programs and is responsible for
providing accurate and timely informational and courteous communication with internal and
external Tree Foundation contacts. This position works closely with the other members of the
Operations team in scheduling site visits and responding to general questions. In addition, this
role assists with the daily customer service of the Urban Wood Rescue, Urban Ecology and
Sacramento Shade teams as needed. This role will support special projects and initiatives as
needed.
Principal duties
CUSTOMER SERVICE and PROGRAMS SUPPORT
• Provides impeccable customer service to all customers, volunteers, and community
members via phone, email and in person
• Utilizes Salesforce database to: create new leads, modify information for accuracy,
schedule appointments, upload customer forms, create and maintain reports, etc.
• Places and receives phone calls in a courteous, prompt, and professional manner
• Plans, prioritizes, schedules appointments and manages the Salesforce calendars for
Sacramento Shade team members
• Supports validation process
• Supports scheduling of tree delivery routes, ensuring that deliveries are responsibly
coordinated and timely
• Manages tasks for follow-up communications and record management
• Assists with planting, mitigation and land stewardship activities as needed
• Supports the sales, marketing and outreach efforts of Urban Wood Rescue through
scheduling and attending community workshops, volunteer assistance, and special event
support
• Conducts sales at UWR yard
• May support nursery tasks
• Represents and promotes Tree Foundation programs at community events
• Other duties as assigned
Compensation
This is a full-time, at-will, exempt position. Pay is $20.00/hour, plus benefits including health
care, dental, and vision coverage (including for dependents), 13 days PTO increasing with
tenure, 14 paid holidays, 403(b) retirement plan with 2% employer contribution, EAP, life
insurance, and professional development budget.
COVID-19 vaccination policy
In order to provide and maintain a safe and healthy workplace, The Sacramento Tree
Foundation has adopted a COVID-19 vaccination policy to protect the health and well-being
of our employees, their families, our customers, and visitors from infectious exposures that
may be mitigated through an effective vaccination program. Employees are required to report
their vaccination status and, if vaccinated, provide proof of vaccination or provide testing
results as required by local guidelines for in-person work at Foundation offices or events.
Inclusivity statement
The Sacramento Tree Foundation is proud to be an Equal Employment Opportunity employer.
We do not discriminate on the basis of race, color, religion, marital status, age, national origin,
ancestry, physical or mental disability, medical condition, pregnancy, genetic information,
gender, sexual orientation, gender identity or expression, veteran status, or any other status
protected under federal, state, or local law.
We are committed to the full inclusion of all qualified individuals. As part of this commitment,
the Tree Foundation will ensure that persons with disabilities are provided reasonable
accommodations. If reasonable accommodation is needed to participate in the job application
or interview process, to perform essential job functions, and/or to receive other benefits and
privileges of employment, please contact us at [email protected] or (916) 924-8733.
Qualifications and Job Requirements:
Qualifications & experience
• Education: High school diploma
• Experience: 2-5 years of office experience, preferably in a mission based nonprofit
environment
• Class C driver’s license and clear driving record
Required skills
• Excellent written and verbal communication skills
• Ability to effectively and diplomatically communicate with a diverse population
• Demonstrated ability to prioritize tasks and accurately enter and maintain customer
service data
• Ability to work independently and as a part of a team
• Flexibility, time management skills, good judgment, openness to learning
• Attention to detail and proven follow through
• Proficiency with mobile device and communications applications such as Microsoft
Teams, Microsoft Outlook, Microsoft Word, and Salesforce
• Experience with point of sales helpful
• Must be culturally competent with an approach that is appreciative, affirming, and
inclusive of all backgrounds
Supervisory responsibilities
This role has no supervisory responsibilities.
Working conditions
Must be able to work occasional evenings and weekends. Ability to lift 30 pounds. Ability to sit
and stand for extended periods of time. This position primarily involves working at home or off
site with occasional site work one to days per week (hybrid). Occasional outdoor work is
required for this position. Therefore, this person may be exposed to extremes in weather
including heat, rain, and freezing temperatures.
Application Instructions:
Email resume and cover letter to [email protected]
About the Organization:
The Tree Foundation is a nonprofit organization with a mission to grow thriving communities through stewardship of our urban forest. Since 1982, we have planted over one million trees throughout the Sacramento region, and we continue to plant over 10,000 every year. Knowing the profound health, environmental, and economic benefits of trees, we envision an urban forest canopy that benefits the entire region and every neighborhood, especially those that historically have been underserved and under-canopied. Learn more at www.sactree.org.