Chief Operating Officer

By April 30, 2021 No Comments
  • Management
  • Anywhere

Website The Gathering Inn

Description, Compensation and Benefits:

Sterling Search Inc. has been exclusively retained to recruit for the new Chief Operating Officer (COO) for The Gathering Inn (TGI).

From our humble beginnings in 2004 as a winter only shelter program serving 40 homeless people per night, The Gathering Inn today is a multifaceted, multi-location agency serving over 200 homeless men, women, and children each and every day right here in Placer County through four programs at eleven separate site locations with annual revenue of 4 million dollars. In 2020, 50% of the homeless served by The Gathering Inn who stayed in the program 10 days or more obtained housing!  The Gathering Inn is the only emergency housing program for the general homeless and chronically homeless here in Placer County as well as the only provider of interim care programs for the medically fragile homeless.  In addition, we have expanded this year and opened permanent supportive housing homes in the community in partnership with Placer County and added additional homes through an agency acquisition. Through our comprehensive array of services and collaborative efforts in the community, The Gathering Inn provides cost effective and outcome-oriented services for the homeless at 38 dollars a day per person served with over 85 cents of every dollar going directly to services!

The Gathering Inn (TGI) exists “to end homelessness in our community”.  In 2015, with an ever-increasing need for homeless services, the Board of Directors embarked on bringing new leadership to TGI to help take them to the next level.  They hired Keith Diederich, as their new President and CEO bringing over twenty plus years in nonprofit organizational leadership.  Today, nearly 6 years later and even as it continues to deal with the repercussions of the 2020 global pandemic, TGI is preparing to make an even greater impact in our community.

In the last 6 years significant strides have been made by evolving their existing programs and adding new. TGI now also offers permanent supportive housing solutions for 38 formerly homeless tenants through seven homes, owned & operated in various cities throughout Placer County. Diederich has also introduced a strong mission driven service delivery culture, with systems and, KPIs focused on a guest- first approach which has improved their quality and outcomes.

TGI is also supported by strong leadership and a notable balance sheet. They boast a sophisticated Board of Directors, who are committed both in time, treasure and talent and, a seasoned leadership team that continues to build upon their leadership skills with a commitment to continuous learning, supported by an executive coach.

This is a great time to join the team of TGI as it is on the precipice for even further growth with a vision to continue to expand its programs and build a $25 million campus with 240 units of permanent supportive housing. The new COO will play an integral role in the strategy and growth of the next stage of TGI’s community impact.

Position Overview
The Chief Operating Officer (COO) is a senior leader of the organization and executes the mission and vision of the agency in collaboration with the President and CEO, staff, Board of Directors, and volunteers. Reporting to the President and CEO, the COO will join with the Chief Financial Officer to form the executive leadership team for TGI. This experienced, committed person directs the overall leadership and management of The Gathering Inn’s program operations and facilities/staff, conforming to the organization’s By-Laws, Mission, Vision and Values.

The COO’s major areas of responsibility include:
  • Long-Range and Short-Range Program Planning;
  • Ongoing Operations and Facilities Management;
  • Personnel Management of program staff in concert with the Human Resources Director;
  • Fiscal Management of Programs;
  • Board Relations as needed, and Media and Community Relations as needed.
The COO:
  • Will be responsible for ensuring that all work is performed in a cost-effective and service-oriented manner in accordance with established policies and procedures;
  • Is dedicated to shared and measurable outcomes for the homeless guests served and develops/oversees programs towards these ends;
  • Has overall responsibility for the daily workflow of The Gathering Inn’s programs and for the supervision, development, and motivation of program staff;
  • Is responsible for enhancing volunteer opportunities at all TGI programs and fostering a collaborative relationship with other service providers in the community.
The Chief Operating Officer is the Corporation’s chief program administrator and is responsible for managing the organization’s day-to-day activities.  The Chief Operating Officer shall directly report to the President and Chief Executive Officer.  Specifically, the COO is responsible for the following:

Organizational Program and Fiscal Management The COO:
  • Is responsible for the programmatic and fiscal outcomes of the organization’s programs;
  • Is responsible to balance the needs of the organization’s programs within the realities of available fiscal resources;
  • Identifies gaps in programs and staffing and directs available resources to address these;
  • Directly supervises all Program Directors in the achievement of program deliverables & outcomes as well as each program’s fiscal outcomes;
  • Takes initiative and develops processes and continuous quality improvement systems with the Program Directors in order to monitor the organization’s programmatic outcomes and make adjustments as necessary;
  • The COO is chiefly responsible for independently leading, developing, and mentoring the Program Directors; Is responsible for the oversight of hiring, firing, and evaluation of all program staff in concert with the CFO and President/CEO and is directly responsible for the hiring, firing, and evaluation of Program Directors with oversight from the President/CEO and CFO;
  • The COO will work with the Program Directors to develop each program’s annual budget for submission and approval by the CFO and President/CEO.

Qualifications and Job Requirements:

  • Use good judgment and discretion in all aspects of this position.  Make ethical, non-biased and well-thought-out decisions. Demonstrate a practical ability to get things done through a fair and thoughtful approach to leadership combined with the flexibility and courage to shift direction and experiment with new initiatives.
  • Serve as the organization’s #2. Takes initiative to inform the President/CEO of all important issues as they arise.  In absence of the President/CEO, the COO acts as the leader of the agency.
  • Is a strategic thought leader in support of the President/CEO.   Keep abreast of internal and external issues effecting the programs of the agency and concisely convey these to the President/CEO.
  • Excellent verbal and written communication skills with a high degree of energy and a sense of humor.
  • This is a high-stress position based on full responsibility for all program operations. The COO must be able to handle detailed, complex concepts and problems, balance multiple tasks simultaneously, and make well thought out decisions regarding administrative issues.
  • Plan and implement programs with a focus on outcomes and value to the people being served; develop and implement data systems to track program performance; take corrective action as needed; be aware of any issues in the organization before the President/CEO does.
  • Establish strong and appropriate relationships with the President/CEO, CFO, volunteers, staff, and donors.
  • Develop smooth and constructive relationships with executive colleagues, outside agencies, organizations, and individuals.
  • Plan and meet deadlines. Maintain a flexible work schedule to meet the demands of executive management. Hours may be long and irregular. Convey a professional and positive image and attitude regarding the organization in the community.
  • Demonstrate commitment to continued professional growth and development. Raise the stature of the organization in the community through a commitment to excellence in all organization programs.
  • Where advantageous to the organization and in furtherance of the Mission, serve on community Boards, committees, or advisory groups as appropriate.
  • An excellent public speaker able to convey messages in a clear, concise, and inspiring way.
We are seeking candidates offering the following qualifications:
  • A four-year college degree, a master’s degree in business and/or a human service field is preferred.
  • Previous experience serving as a COO or senior leader in a human service organization is required.
  • Must have a valid California Driver’s License.

Application Instructions: